Considered Health

   Brentnalls Health Newsletter - Issue 23 - February 2021 

 Brentnalls Health Logo


Inside This Edition



"Lean into your strengths and find people to cover your weaknesses.
I don't believe it's necessary to become good at every part of business
to succeed in business."

~Jordan Walsh~

Data are becoming the new raw material of business, Craig Mundi.

High Performing Practices - How healthy is your practice?

What is a High Performing Practice?

High Performing Practices think and act strategically, are well governed and managed, engage high quality and talented people, and operate efficiently while delivering high quality services while ensuring the business's financial viability.

Most practices work in isolation having little insight into how other practices operate. Brentnalls Health have the privilege and opportunity through our work to see how many different practices operate. Through this experience, we have gained an understanding of the key factors that distinguish a High Performing Practice.

These are the key attributes that we see in successful practices that gives them a competitive advantage:

Think and Act Strategically
Think and Act Strategically - light bulb with a lightening bolt inside
  • Planning for success
  • Constantly scanning and aware of the changing healthcare environment
  • Being proactive, with a forward-thinking approach
 Well Governed and Managed
Well governed and managed a magnifying glass highlighting the tick
  • The ability to make effective decisions and implement them
  • Disciplined management structures in place
Financially Profitable
Financially profitable with a hand holding a circle with a dollar sign inside
  • Sustainable financial growth over time
  • Strong financial fundamentals and financial disciplines
Talented People
Talented People a magician hat and wand tapping the hat for talented people and profit
  • Highly functioning teams
  • Focused on evidence-based practice
  • The ability to convert quality care into profitability
Operate Efficiently
Operate Efficiently a cog identifying the movement of business and a dollar sign for financial growth
  • Streamlined and efficient systems
  • Shared approach across the entire team


Are you running a High Performing Practice? 
If not, what do you need to do to convert your practice into a High Performing Practice? 
What aspects of your practice could you improve to improve the performance of the practice?

Brentnalls Health offer a suite of practice assessment services that enable practices to identify the areas for opportunity and growth.


Leading Your Winning Practice Team

Congratulations to everyone leading and working in a healthcare practice team and the incredible work you have done to keep the practice doors open and ensure the safety of your practitioners, patients and your team itself. Your capacity to take on the additional work that 2020 bought with it and to bring the practice team together as you worked towards a common purpose, was simply amazing.

Wouldn't it be great to keep the winning team feeling going in 2021?   
Does your team need to get back on track or does it need a little maintenance?

Team effectiveness can be broken down into a 4-step process.



  • Leadership team to define the strategy & purpose of the organisation
  • Communicate this to your team and invite their feedback



  • Align your team's values with those of the organisation and the leadership team
  • Empower your team to model the organisations values and bring them to life



  • Identify talent within your team
  • Set a culture of quality improvement with team ownership with responsibility for their work



  • Follow up on issues, concerns or problems your team raises with you by having direct, honest and timely conversations
  • Be a role model and celebrate the little wins & milestones together
The main aim is to assemble a team who is talented, productive and measured. Ensure you provide them with resources to do their job, training to do their job, leadership to follow; all in a safe, supported workplace environment.

If you're not getting the performance you'd like from your team, we offer a range of education and training services tailor made for your team as well as mentoring support for managers and practice leaders. 

  A team of people putting their hands together above their heads into a pyramid.

Practice Nurses - A Valuable Practice Resource

 Image of a nurse  

It has been said that our practice nurses are the heart and the sole of a medical practice. They provide patients of the practice a familiar face, empathy and trusted support. 

Over the years their role has broadened due to acknowledgement of their increased scope of practice and the introduction of Government incentive programs; Practice Nurse Incentive Payment (PNIP) now Workforce Incentive Program (WIP). 

Retention of your practice nurses is vital to the care and health outcomes of your patients as well as contributing to the revenue generation of your practice.   

However, a recent survey by the University of Wollongong found one in five of the practice nurses surveyed would like to leave general practice nursing. 

How do we retain our valuable general practice nurses?


  • Employment contract outlining conditions of employment and pay.
  • Ensuring employment conditions of nursing staff are in-line with Fair Work Australia – Nurses Award
  • Job descriptions clearly defining the role, the roles responsibilities and how work performance will be measured, and feedback provided.

Registration, Professional Indemnity Insurance, Professional Development & Competency Standards, Clinical Mentoring

Practice Team Values, Leadership and Planning

  • Inclusive engagement of nursing staff in practice strategic planning activities, team events and opportunities for promotion to a leadership role provides a framework for job progression and on-going job satisfaction. 

Practice nurses are large contributors to a high performing practice across the financial, clinical operational and business success of the practice.

More information:  

Practice Assessment
Business Performance
Practice Development Service

  Graph with blue pillars going up with white people round people working as a team to build the practice performance, operations and planning to grow. 

Roll-Out of COVID-19 Vaccines

Priority Populations


Additional Resources:

We are all conscious of the imminent roll-out of the COVID-19 vaccines. Below are some links to the websites that provide accurate and up to date sources of information.

The Australian COVID-19 Vaccination Policy has been released and can assist you and your practice staff by providing timely information as you plan for how your team will deliver the most important vaccination program of our time. 

The Australian Government Department of Health provide regularly updated information on the roll-out of COVID-19 vaccines here: 

National Roll-Out Strategy COVID-19 Vaccine Roadmap will prove to be a helpful resource for your practice staff & patients:

Australian Practice Nurses Association-

Australian Association of Practice Management-


The information provided in this newsletter does not constitute advice. The information is of a general nature only and does not take into account your individual objectives, financial situation or needs. It should not be used, relied upon, or treated as a substitute for specific professional advice. We recommend that you contact Brentnalls SA before making any decision to discuss your particular requirements or circumstances. Brentnalls is not a partnership or a joint venture. Instead, the business of Brentnalls SA is independently owned and operated and it is an independent member of the Brentnalls Affiliation of Accounting Firms. Individual member firms do not accept responsibility or liability for the actions or inactions of any other individual member firm. 
Our Services

Our services go beyond compliance to find out more about your goals, your priorities and establish plans to grow and protect your future wealth. We will take the time to listen, ensuring we meet your goals, as well as guide you so you have a better understanding of the financial decisions being made. Our services include:

Accounting & Tax
Business Advisory
Wealth Creation & Preservation

Our People

Our Partners & Principals want to be part of your team that drives your future success, that provides you with solutions to your challengers. More importantly, who listens and knows exactly where you are going and what you want to achieve financially. 

"Helping you achieve your dreams, is our passion, and our strength is in our dedicated professional team."


News & Resources

Our priority is to ensure your kept up-to-date on trends, industry legislations, accounting and tax updates, business advisory information, superannuation and much, much, more. All of which, may have an impact on you and your business. Our resources provide additional supporting information in the following areas: 

Fact Sheets
News Articles
COVID-19 - Information Sheets
COVID-19 - Brentnalls SA Response

Our Location

255 Port Road

PO Box 338
Welland SA 5007 

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P: (08) 8241 8444
F: (08) 8241 8488

E: [email protected]

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