A waiting room with chairs and green plants. A hallway next to the waiting room with doors and more plants supporting Brentnalls Health.

Communicating Fee Changes to Patients Checklist

Communication Is Crucial!

Implementing any changes that have a significant impact across the business practice requires precise and timely communication to your internal staff and external patients/families/carers.

Internal Communication Checklist

  • Update procedures and systems.
  • Advise all staff about the fee changes.
  • Make sure all staff understand what is required of them when communicating the changes to patients.
  • Assign a key staff member who can assist staff with information and support when implementing the new fee policy.
  • Provide an opportunity for your staff to complete a feedback form after new fees have been introduced - for example, three months after share how the process has gone.

External Communication

  • Have patients/families/carers been notified about the fee changes promptly? Communicate as early as possible to patients changes to fees.
  • Have you considered the following communication pathways to patients?
    • Practice Information Sheet.
    • Clear signs in the practice.
    • Footnote on paper receipts.
    • Website home page.
    • Updates in Practice Newsletters.
    • Notice on the waiting room TV.
  • Advise essential services that refer to you, ie. mental health team, NDIS providers, community services.
  • Is your complaints/feedback procedure displayed to patients in the waiting area and on your website?
Building a Healthy Relationship with your Patients
  • Clear signs in the practice.
  • Footnote on paper receipts.
  • Website home page.

How can Brentnalls Health help?

If you would like to discuss this further please contact our office and ask to speak to one of our experienced health advisors. We also provide tailored service packages designed to assist in specific areas of your practice. 

Practice Management is becoming increasingly complex. Learn about our "10 Pillars of Practice Management" capture the core elements of practice management that supports growth potential of all practice. 

Our objective is to see your business thrive now and into the future.

If you would like to print this information please click here for PDF format.

The information provided in this information sheet does not constitute advice.  The information is of a general nature only and does not take into account your individual situation.  It should not be used, relied upon, or treated as a substitute for specific professional advice.  We recommend that you contact Brentnalls SA before making any decision to discuss your particular requirements or circumstances.

Our Services

Our services go beyond compliance to find out more about your goals, your priorities and establish plans to grow and protect your future wealth. We will take the time to listen, ensuring we meet your goals, as well as guide you so you have a better understanding of the financial decisions being made. Our services include:

Accounting & Tax
Business Advisory
Wealth Creation & Preservation

Our People

Our Partners & Principals want to be part of your team that drives your future success, that provides you with solutions to your challengers. More importantly, who listens and knows exactly where you are going and what you want to achieve financially. 

"Helping you achieve your dreams, is our passion, and our strength is in our dedicated professional team."


News & Resources

Our priority is to ensure your kept up-to-date on trends, industry legislations, accounting and tax updates, business advisory information, superannuation and much, much, more. All of which, may have an impact on you and your business. Our resources provide additional supporting information in the following areas: 

Fact Sheets
News Articles
COVID-19 - Information Sheets
COVID-19 - Brentnalls SA Response

Our Location

255 Port Road

PO Box 338
Welland SA 5007 

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P: (08) 8241 8444
F: (08) 8241 8488

E: [email protected]

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