A waiting room with chairs and green plants. A hallway next to the waiting room with doors and more plants supporting Brentnalls Health.

Communicating Fee Changes to Patients Checklist

Communication Is Crucial!

Implementing any changes that have a significant impact across the business practice requires precise and timely communication to your internal staff and external patients/families/carers.

Internal Communication Checklist

  • Update procedures and systems.
  • Advise all staff about the fee changes.
  • Make sure all staff understand what is required of them when communicating the changes to patients.
  • Assign a key staff member who can assist staff with information and support when implementing the new fee policy.
  • Provide an opportunity for your staff to complete a feedback form after new fees have been introduced - for example, three months after share how the process has gone.

External Communication

  • Have patients/families/carers been notified about the fee changes promptly? Communicate as early as possible to patients changes to fees.
  • Have you considered the following communication pathways to patients?
    • Practice Information Sheet.
    • Clear signs in the practice.
    • Footnote on paper receipts.
    • Website home page.
    • Updates in Practice Newsletters.
    • Notice on the waiting room TV.
  • Advise essential services that refer to you, ie. mental health team, NDIS providers, community services.
  • Is your complaints/feedback procedure displayed to patients in the waiting area and on your website?
Building a Healthy Relationship with your Patients
  • Clear signs in the practice.
  • Footnote on paper receipts.
  • Website home page.

How can Brentnalls Health help?

If you would like to discuss this further please contact our office and ask to speak to one of our experienced health advisors. We also provide tailored service packages designed to assist in specific areas of your practice. 

Practice Management is becoming increasingly complex. Learn about our "10 Pillars of Practice Management" capture the core elements of practice management that supports growth potential of all practice. 

Our objective is to see your business thrive now and into the future.

If you would like to print this information please click here for PDF format.

The information provided in this information sheet does not constitute advice.  The information is of a general nature only and does not take into account your individual situation.  It should not be used, relied upon, or treated as a substitute for specific professional advice.  We recommend that you contact Brentnalls SA before making any decision to discuss your particular requirements or circumstances.

Our Services

Services that assist in increasing profitability, build value, and protect your wealth.

Accounting & Tax
Business Advisory
Wealth Creation & Preservation

Industry Focus

We are not just your accountant, we are your business advisor, here to support you and your business. We specialise and focus within the following industries:

Brentnalls Agribusiness
Brentnalls Construction
Brentnalls Health

News & Resources

Our resources provide additional supporting information in the following areas: 

Fact Sheets
News Articles (Blog)
COVID-19 - Information Sheets
COVID-19 - Brentnalls SA Response

Our Location

255 Port Road

PO Box 338
Welland SA 5007 

View location map

P: (08) 8241 8444
F: (08) 8241 8488
E: [email protected]

Connect with us on Facebook. Connect with us on LinkedIn.